1. Which number the message comes from
A message from your own business number looks like it came from you, and clients reply to it. A message from a shared vendor number looks foreign. In Lumea messages go out from the business's own number.
2. How the client confirms or changes
A reminder that needs a long reply goes unanswered. One-tap confirm and cancel buttons raise the response rate. In Lumea the client can confirm or ask for a change with one tap.
3. What each plan includes
In Lumea WhatsApp messages come with the Starter plan and automatic reminders before the appointment with Pro. The free plan covers the calendar, clients and services only.
- Free: calendar, clients and services.
- Starter: online booking page and WhatsApp messages.
- Pro: automatic reminders and financial documents.
4. What happens when a client asks to stop
Check that you can stop messaging a client who asked, and that you see the replies clients send in one place, next to the diary.
5. How many messages to send
One reminder the day before and one short one a few hours before the visit is usually enough. More than that feels like nagging. Our no-shows guide has more tactics that work.
Questions people ask
Can I send WhatsApp reminders for free?
In Lumea, WhatsApp messages start at Starter and automatic reminders at Pro. The free plan covers calendar, clients and services.
Do messages come from my own number?
Yes, in Lumea messages go out from the business's own number.
Does the client need to install an app?
No. They get an ordinary WhatsApp message and confirm with one tap.
