Your own number, set up in a few minutes
You connect a WhatsApp Business number through Meta's own sign-in. Messages are sent from that number, not from a shared one, and what clients write back lands in a thread per client inside Lumea.
If you are not connected yet, the same buttons open WhatsApp on your phone with the message ready to send, so you can start using it today.
Rules for automatic reminders
Set rules such as one day before at 08:00, or two hours before the visit, and choose which weekdays a message may go out. A client who has asked not to be messaged is skipped, and a delivery history shows what was sent and when.
- A confirmation after booking, either sent automatically or offered to you to send
- Reminders by days ahead or by hours before
- Templates you write and send to Meta for approval from inside Lumea, with a preview of the message
- The wording and the date follow the client's language
- A reminder rule can use a text message instead, within your plan's monthly allowance
Conversations, not just broadcasts
A client's reply appears in a chat screen with their name, their next visit and their history beside it. Inside WhatsApp's 24-hour window you write freely; outside it you pick an approved template. You can also send documents and your price list.
Questions
Does it need a special WhatsApp number?
It needs a WhatsApp Business number that you connect once. If the number is also in use in the WhatsApp Business app on your phone, Lumea can run alongside it, depending on what Meta allows for that number.
Why does a template need approval?
WhatsApp only lets a business start a conversation with approved message templates. Lumea writes them with you, checks the most common reasons for rejection before you submit, and shows you Meta's decision.
Can a client opt out?
Yes. A client who replies with a stop word, or whom you mark as not to be messaged, receives no further messages.
Do reminders stop people missing appointments?
A reminder helps a client remember, and many businesses find it useful. We cannot promise it removes missed visits.
