Per service, only where you want it
Mark the services that need a deposit and set the amount, up to the price. The booking page adds a payment step at the end, and the deposit is subtracted from the final price at checkout.
While the client pays, the time is held for fifteen minutes so nobody else can take it. If the payment does not arrive, the hold is released.
Your merchant account, your money
You connect your own account with SUMIT, Tranzila or PayPal, and the client pays on that provider's hosted page, so card details never enter Lumea. Lumea starts the payment and reads the result from the provider before it confirms the visit.
- Choose the provider that you already work with
- A test mode, so you can try a full booking without real money
- A refund rule that you set, for example refund if the client cancels at least 24 hours ahead
- You can always refund or keep a deposit by hand from the appointment
- A no-show keeps the deposit, according to your rule
Refunds
Where the provider supports it, the refund goes through automatically. Where it does not, Lumea marks the refund as due so you complete it in your own account.
Questions
Does Lumea hold my clients' money?
No. Payment goes from the client to the account you connected.
Is the card entered on Lumea's page?
No. The client is sent to the provider's own payment page.
Will a deposit reduce no-shows?
Many businesses use deposits for exactly that, but we cannot promise a result. It also puts some clients off booking, so use it where it matters most.
Can I take a full payment instead of a deposit?
A deposit up to the full price can be requested for a service. Payment at the end of the visit is also recorded in the checkout.
