Terms of Use

These terms govern the use of Lumea, an appointment-scheduling and client-management service for clinics, salons, hairdressers and other businesses that book appointments with clients, operated by CSystems Ltd ("we", "us"). By opening an account or using the service you agree to them. If you use Lumea on behalf of a business, you confirm you are authorised to bind that business. Please read the billing section carefully: it says what you are charged, when, and what happens if you change or close your plan.

Definitions

"Service" means the Lumea platform and everything in it. "You" means the business holding the account. "Your clients" means the people your business books and serves. "Personal data" has the meaning given in the Protection of Privacy Law, 5741-1981, and — where it applies to you — in the GDPR.

The service

Lumea provides an appointment calendar, client records, an online booking page, automated client messaging, memberships, gift cards, bookable resources and financial documents. Features differ between plans, and the service changes over time as features are added or replaced.

Each business gets its own private database. Your data is not pooled with, or visible to, any other business on the platform.

Accounts and eligibility

You are responsible for everything done under your account and for keeping sign-in details private. Team members you invite act under your business account with the permissions you give them.

You must be at least 18 and legally able to enter into a contract to open a business account. Tell us promptly if you believe an account has been accessed without permission.

Your clients' data — you are the controller

For the personal data you enter about your own clients, you are the controller and we are your processor: we hold and process it on your documented instructions and never for our own purposes. You are responsible for having a lawful basis to collect it, for the notices you give your clients, and for answering their access, correction and deletion requests.

We process that data only to run the service for you, keep it in a database dedicated to your business, restrict access to personnel who need it, encrypt credentials and secrets at rest, and will notify you without undue delay if we become aware of a security incident affecting your data.

We use sub-processors — hosting, WhatsApp Business (Meta), payment processing, mapping and email delivery among them. Where a sub-processor changes materially, we will say so in the app or by email.

How we handle personal data is set out in the privacy policy, which forms part of these terms.

Messages to your clients

Lumea can send appointment confirmations, reminders and sign-in codes to your clients over WhatsApp. You connect your own WhatsApp Business number, and messages are sent as your business, not as ours.

You are responsible for holding the consent required to message a client, for honouring opt-outs, and for complying with WhatsApp's own policies and with applicable law on unsolicited messages, including section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982. Repeated complaints can cause the messaging provider to restrict or block your number, which is outside our control.

Acceptable use

Do not use the service to break the law, to send unsolicited marketing, to store data you have no right to hold, or to attempt to reach another business's data. Do not probe, load-test, scrape or attempt to bypass the platform's security, and do not resell the service without a written agreement.

We may suspend an account that puts the platform, its other customers, or their data at risk. Where the situation allows it, we will tell you first.

Plans, fees and billing

A free plan is available. Paid plans are billed monthly IN ADVANCE, on the same date each month: the date you first subscribe becomes your billing date, and it does not move.

Plans carry limits — the number of team members in particular — which are shown before you buy and enforced by the service. Reaching a limit is not a fault; it is an invitation to move up a plan.

Prices are shown before you buy. Unless stated otherwise they exclude VAT, which is added at the statutory rate where it applies.

Card payments are handled by an external payment provider on its own hosted page. Card numbers are never sent to, or stored on, our servers; we keep only a payment token and the last four digits.

If you change plan mid-month, the change is prorated against the days remaining in the period you have already paid for: moving up costs the difference for those days, and the full price from your next billing date; moving down costs nothing at the time and leaves the unused amount as a credit against your next payment. Your billing date does not change either way.

If a renewal payment fails, the subscription is marked overdue and we may retry it and notify you. While it stays unpaid, access to paid features may be limited until it is settled or you move to the free plan.

Cancellation and refunds

You may cancel at any time from within the service. Cancellation stops future charges; the plan continues to the end of the period you have already paid for.

Because paid periods are charged in advance, part-periods are not refunded — closing your account on the third of the month does not buy back the rest of that month.

Nothing here limits any non-waivable right you have to cancel a continuing transaction under the Consumer Protection Law, 5741-1981, where that law applies to you.

Availability and support

We work to keep the service available and backed up, but we do not promise uninterrupted or error-free operation, and no service level is guaranteed unless separately agreed in writing. Planned maintenance, third-party outages and events outside our reasonable control can interrupt it.

The service depends on providers we do not run — hosting, WhatsApp, mapping, payment and messaging providers among them — and their outages become ours.

Support is provided by email at info@lumea-pro.me on ordinary business days.

Your content and ours

Everything you enter remains yours. You grant us only the permission needed to host, process, back up and display it in order to run the service for you.

The software, design, brand and documentation are ours and remain ours. These terms transfer none of it to you, and feedback you send us may be used to improve the service without obligation.

Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties and are not liable for lost profits, lost business, lost data or indirect damage.

Where liability cannot be excluded, it is limited to the amount you paid us for the service in the twelve months before the event that caused it.

Nothing here limits liability for fraud, for personal injury caused by negligence, or for anything that cannot lawfully be limited.

Indemnity

You will cover us against claims brought by a third party — including your clients or a regulator — arising from your use of the service in breach of these terms or of the law, including claims about data you entered or messages you sent.

Ending the agreement, and what happens to your data

You may close your account at any time. We may end the agreement on reasonable notice, or immediately if you seriously breach these terms.

Export your data before you close the account. Deleting the account permanently destroys your business database and stored files — appointments, clients, services, team and settings — and this cannot be undone.

Payment records are kept after closure. They are our accounting records rather than your business data, and Israeli bookkeeping rules require them to be retained for seven years.

Changes

We may update these terms as the service changes. Material changes will be announced in the app or by email before they take effect. Continuing to use Lumea after that means accepting the new version; if you do not accept it, close your account.

General

You may not assign these terms without our consent; we may assign them to a successor of our business. If a provision is found unenforceable, the rest stands. A failure to enforce a term is not a waiver of it. These terms, with the privacy policy, are the entire agreement between us about the service.

Law and disputes

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa have exclusive jurisdiction over any dispute arising from them.

Contact

Questions about these terms: CSystems Ltd, info@lumea-pro.me.